The MSCI office is offering an excellent opportunity for a Production Support Engineer to join the Real Estate Site Reliability Engineering team.

The successful candidate will join a team of IT production engineers and will report to the Production Team Lead. The role requires close co-operation with the development and infrastructure teams to deliver first-class IT support and stability to the business. The team’s remit includes stability-driven software development, production support, incident and problem management, release management, development of production tools, IT compliance activities and running software projects to ensure long term stability

We are looking for someone with a software engineering background who is an excellent communicator and organizer, proactive and a good problem solver.  This person must be comfortable with working on their own, working with business stakeholders and marshalling other teams to support complex software in a very fast-paced environment. We use cutting edge software development techniques and technologies, following the best practices of the industry.

Our applications and production processes run 24 / 7, so the successful candidate must be willing to be available and work out of hours and weekends

• Provide 1^st  2^nd and 3^rd level technical support to business stakeholders, building strong relationships
• Develop software engineering solutions to stability problems - including re-engineering the business software and developing tools to enhance stability

• Own and manage support incidents end-to-end, working with users and technical stakeholders to communicate and resolve incidents

• Lead response and coordination of production incidents, working with other technical teams and business stakeholders to bring incidents to resolution

• Conduct root cause analysis on incidents and ensure that the problem management process is fully followed through upon
• Work with infrastructure teams to manage and support server maintenance, downtime and testing
• Build a knowledge database about common queries and solutions, amend application and service Run Books and general documentation
• Execute and co-ordinate production deployments
• Be on call evenings and weekends to support business critical incidents as and when required

• 5+ years of total software engineering experience

• Excellent communication skills, both verbal and written
• Strong troubleshooting skills / optimization skills
• Proven ability to operate under own initiative
• Proven ability to handle complex situations in a fast-paced environment
• Proven ability to lead initiatives end-to-end, coordinating others in order to deliver
• Technical expertise in several of the following technologies
  • OO Development and Design
  • Java/Python technologies
  • Azure/AWS/GCP based Cloud development, migration and architecture experience.
  • Strong understanding across Cloud and infrastructure components.
  • Understands and can articulate the technical merits and value of Cloud computing
  • Linux / UNIX systems environment
  • Database development, stored procedures, views and triggers, Java DB coding
  • Datadog 
• Good support, implementation and delivery skills
  • Read log files to identify problems / issues
  • Check memory foot prints
  • Can identify long running processes on SQL Db, run sql commands to extract meaningful information
  • Stop/start servers on tomcat, stop / start SOA services
  • Archive process
  • Deploy war/jar files
  • At ease with GIT/SVN
• Strong academic background with graduation in a relevant technical field
• (Optional) ITIL Foundation Certified

What we offer you

• Salary range: $78,000- $101,000 / year plus eligible for annual bonus

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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