The Team Lead for Workplace Technology (WPT), Americas will be responsible for managing, mentoring, and scaling a high-performing regional team supporting end-user technology services across MSCI’s Americas offices. The role will combine operational execution with strategic influence, ensuring technology service delivery aligns with business expectations and global IT standards.

This individual will serve as the primary point of leadership for operational engineering, user experience optimization, and AV infrastructure excellence in the region. In collaboration with global WPT and infrastructure partners, they will champion process standardization, service quality, and innovation to ensure an exceptional employee experience.

Strategic & Operational Leadership

• Lead end-to-end execution of WPT services across all AMER sites, ensuring alignment with MSCI’s global workplace technology strategy.
• Drive continuous improvement initiatives focused on end-user productivity, satisfaction, and experience.
• Collaborate with global peers to standardize processes, implement best practices, and share operational learnings.

Team Management & Development

• Supervise and mentor local engineering staff including OE analysts and AV engineers. Provide structured feedback and performance evaluations.
• Foster a collaborative, inclusive, and high-performance culture across geographically distributed teams.
• Coordinate cross-training and knowledge sharing initiatives to ensure support redundancy and team resilience.

Workplace Technology Operations

• Oversee ticket and incident resolution within SLA timelines using ServiceNow and other ITSM tools.
• Ensure the reliable deployment and support of endpoint systems, collaboration tools (O365, Teams, Zoom), AV setups, and VPN connectivity.
• Ensure compliance with company-wide asset management, software licensing, and data protection protocols.

Audio-Visual (AV) Engineering Oversight

• Oversight of AV collaboration tools, conference room standards, and Teams Room setups.
• Support planning and execution of complex AV-enabled events, including hybrid meetings, executive briefings, and client sessions.
• Provide hands-on support or escalation guidance during high-impact AV scenarios.

Stakeholder Engagement & Communication

• Act as the liaison between end-users, regional business leads, and global WPT/OE/AV leadership.
• Coordinate with stakeholders to understand evolving requirements and align delivery to business priorities.
• Represent the Americas WPT team in global coordination forums and technology initiatives.

Risk & Compliance Management

• Ensure adherence to all operational policies, security protocols, and regulatory obligations.
• Proactively identify operational risks and implement mitigation strategies.

• Bachelor's degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
• 8+ years of experience in end-user computing, desktop support, and/or AV technology, with at least 2 years in a supervisory or lead role.
• Strong technical knowledge of:
  • Windows 10/11, O365, Azure AD, Intune, Teams/Zoom
  • AV technologies (Crestron, Teams Rooms, streaming and conference room solutions)
  • ITSM systems (e.g., ServiceNow)
• Excellent troubleshooting, incident management, and customer service skills.
• Strong communication and stakeholder management abilities, especially in a global matrix environment.
• Proven ability to lead projects and manage regional service operations.

Preferred Skills:

• Familiarity with scripting tools (e.g., PowerShell, Python) for automation tasks.
• Exposure to Virtual Desktop Infrastructure (VDI) and Device-as-a-Service (DaaS) models.
• ITIL or Microsoft certifications are a plus.
• Experience in the financial services or investment industry is advantageous.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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