We are seeking a highly skilled and motivated Operational Effectiveness Process Transformation expert who is responsible for collaborating with different MSCI stakeholders, to drive strategic quality initiatives and transformational projects aimed at improving operational efficiency, optimizing business processes, and ensuring long-term sustainability and growth of the organization. This positions plays an important role in driving operational excellence and robust continuous improvement to ensure the organization remains competitive and adaptable in a rapidly evolving business environment focusing on Quality. The successful candidate will be hands on and play a key role in optimizing our operational processes and procedures to maximize efficiency and effectiveness across the organization to enable flawless execution and better client delivery. By leveraging their expertise in operational management, they will unlock the power of One MSCI, driving alignment and collaboration across departments to deliver exceptional value to our clients.

• Process Mapping : Leads and directs program meetings with stakeholders from multiple work streams to map current and future state processes, define program scope, determine complex plans, execute agreed deliverables, and evaluate outcomes
• Operations Strategy Development: Collaborate with senior leadership to develop and implement a comprehensive operational excellence strategy aligned to MSCI’s goals and objectives.
• Process Improvement and Optimization: Lead cross functional teams to identify inefficiencies, streamline process, and eliminate waste to improve operational performance.  Drive operational excellence through the strategic utilization of cutting-edge technology solutions to enhance efficiency and streamline processes.
• Change Management: Champion a culture of continuous improvement by fostering a mindset of innovation, collaboration, and accountability at all levels of the organization.
• Performance Measurement: Establish Key Performance Indicators and metrics to measure progress, track results, and drive accountability for operational excellence initiatives.
• Training and Development: Develop and deliver Quality by Design training programs to equip employees with the skills and knowledge necessary to drive operational excellence throughout the organization.
• Quality Assurance: Implement quality management systems and processes to ensure adherence to standards, regulations, and best practices.
• Risk Management: Identify potential risks and vulnerabilities in operational processes and develop mitigation strategies to minimize their impact on business operations.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders to gain buy-in and support for operational excellence initiatives.
• Technology & AI - Research and implement new technologies or methodologies that can further scale operational efficiency, staying ahead of industry trends and competitive benchmarks.
• Investigate and resolve quality issues, implementing corrective and preventive actions.

• Bachelor's degree in business administration, engineering, operations management, or a related field
• Deep working knowledge on Lean and Six Sigma methodologies and tools including Value Stream Design, Root Cause Analysis, Kaizen, Standard Work, Visual management, Process mapping, and Change Management and Project Management tools
• 10+ years of experience in operational management, process improvement, value stream mappings or related roles.
• Hands on leader
• Knowledge of financial services industry and/or investment management preferred.
• Proven track record of successfully driving operational excellence initiatives and delivering measurable results.
• Strong analytical skills with the ability to analyze complex problems, identify root causes, and develop data-driven solutions.

• Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed, and logical discussions/presentations
• Demonstrates ability to communicate knowledgeably and credibly with senior management and internal constituents
• Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
• Demonstrated experience in delivering continuous improvement plans for large scale transformational initiatives (e.g., technology, data organizational)
• Leads with humility and learning growth mindset.

• Preferred experience working with Audit Committee members and Board.

What we offer you

• Salary range: $186,000 - $242,000 / year plus eligible for annual bonus.
• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com